COVID-19 Travel Update
March 10, 2020
Updated Mar 9 at 11:59 p.m. CT.
American Airlines extending change fee waivers for customers with travel plans through April
American Airlines is providing customers additional flexibility in light of concerns around coronavirus (COVID-19).
American has extended its offer to waive change fees for customers who purchased tickets prior to March 1 for travel through April 30. The offer is available for any of American’s fares and customers have until December 31 to rebook travel for future flights. Additional updates on existing travel alerts can be found on aa.com/travelalerts.
- Any ticket purchased prior to March 1 will not incur change fees prior to travel. Customers must pay any fare difference, if applicable, at time of ticketing of the new fare.
- This is available for any of American’s fares for travel through April 30.
- The new ticket must be reissued on/before December 31 or 12 months from the original ticket date (whichever is earlier).
Updated March 10 at 6:30 a.m. CT.
American Airlines Announces Additional Schedule Changes in Response to Customer Demand Related to COVID-19
American Airlines Group Inc. (NASDAQ: AAL) today announced additional adjustments to its schedule in response to decreased travel demand due to coronavirus (COVID-19). The company plans to:
- Reduce international capacity for the summer peak by 10% versus the previous selling schedule, including a 55% reduction in trans-Pacific capacity.
- Reduce domestic capacity in April by 7.5% versus the current schedule.
New schedule changes include:
- Suspending service to mainland China and Hong Kong (HKG) from Los Angeles (LAX) through the summer.
- Suspending service to mainland China from Dallas-Fort Worth (DFW) through the summer.
- Suspending service to HKG from DFW through June. DFW-HKG will resume with a reduced schedule in July.
- Extending the suspension of service to Seoul, South Korea (ICN) from DFW into early May.
- Flights to Tokyo’s Narita International Airport (NRT) and Haneda International Airport (HND) from LAX and DFW will be operated with smaller widebody aircraft beginning in May.
- Suspending service to Rome (FCO) from Philadelphia (PHL) effective immediately through the end of April.
- Extending the suspension of service to Milan (MXP), and suspending flights to FCO from Chicago (ORD) and Charlotte (CLT) through early summer.
- Delaying the seasonal resumption of flights to Barcelona (BCN) from CLT and to Venice (VCE) from ORD to early June. Also delaying the seasonal resumption of flights to FCO from New York (JFK) and DFW through the end of April and suspending operation of our second daily flight from DFW to FCO for the summer.
- Reducing service to Paris (CDG) and Madrid (MAD) for parts of May and June.
- Flights to Montevideo, Uruguay (MVD) from Miami (MIA) will become seasonal, with service ending in May and resuming in December.
- Flights to Santiago, Chile (SCL) from DFW will be suspended through April.
Widebody aircraft will be redeployed on key domestic routes in American’s network. American will also introduce new seasonal service between ORD and Honolulu (HNL) this summer on a Boeing 787-9.
These capacity reductions assume no slot waivers are in place. At airports where demand exceeds airfield and/or terminal capacity, access is governed by slots that grant airlines permission to take off and land at specific times. Given the drop-off in demand related to COVID-19, American has requested temporary relief from this usage requirement – otherwise known as requesting a slot waiver – to better align capacity with demand without the risk of losing valuable takeoff and landing slots for the future. American will continue to review its network and make adjustments as needed if waivers are granted.
Full details on these schedule adjustments can be found below.
For April, American will reduce domestic capacity by 7.5% to match demand. The airline will decrease frequencies in markets with robust schedule patterns and will cancel routes where customers can be easily reaccommodated.
Taking care of customers
American will continue to take care of customers as this situation develops. The airline recently announced that change fees will be waived for customers who purchased tickets prior to March 1 for travel through April 30. Additionally, American’s Reservations team will contact affected customers directly by email or telephone. Customers who booked through a travel agent will be contacted by their agency directly. If a flight is canceled and a customer chooses not to be rebooked, they may request a full refund by visiting aa.com/refunds.